ℹ️ Login is different depending on the situation. The following login processes may be available:
Login to your account (without Two-Factor Authentication)
To login to your account, visit https://www.dwservice.net. You will see the following:
1. Click on one of the Login buttons. (It does not matter which Login button you click on.)
You will see the following:
2. Enter your Username, which is your e-mail address.
3. Click on the Next button.
You will see the following:
4. Enter your Password.
5. Click on the Next button.
Your Dashboard will appear:
Login to your account (with Two-Factor Authentication – TOTP)
To login to your account, visit https://www.dwservice.net. You will see the following:
1. Click on one of the Login buttons. (It does not matter which Login button you click on.)
You will see the following:
2. Enter your Username, which is your e-mail address.
3. Click on the Next button.
You will see the following:
4. Enter your Password.
5. Click on the Next button.
You will see the following:
Open your authenticator app, which generates a code for you to login.
6. Enter the 6-digit TOTP code generated by your authenticator application.
7. Click on the Next button.
Your Dashboard will appear:
Login to your account (with Two-Factor Authentication – Email)
To login to your account, visit https://www.dwservice.net. You will see the following:
1. Click on one of the Login buttons. (It does not matter which Login button you click on.)
You will see the following:
2. Enter your Username, which is your e-mail address.
3. Click on the Next button.
You will see the following:
4. Enter your Password.
5. Click on the Next button.
You will see the following:
Our system has sent you an email containing the 6–digit code. Open your mailbox and check your inbox.
💡 Hint: If the email is not in your inbox folder, check your other folders as well (Spam folder, Junk mail folder, other folders)
6. Enter the 6-digit code you received in the email.
7. Click on the Next button.
Your Dashboard will appear:
Login to your account (with Two-Factor Authentication – Device)
To login to your account, visit https://www.dwservice.net. You will see the following:
1. Click on one of the Login buttons. (It does not matter which Login button you click on.)
You will see the following:
2. Enter your Username, which is your e-mail address.
3. Click on the Next button.
You will see the following:
4. Enter your Password.
5. Click on the Next button.
You will see the following:
Our system has sent a notification to your device. Check the notification on your device. You should see one like this:
6. To accept the login request, tap the Yes button on the notification.
Your Dashboard will appear:
Login to your account on a trusted device
ℹ️ If you regularly use a device to log in to your account, you have the possibility to mark it as trusted. If you mark a device as trusted, you will no longer need to enter your password and use the Two-Factor Authentication on that web browser when logging in. This makes using our service more convenient.
⚠️ But because marking an untrusted device as trusted can be risky, you should only use it if you are fully confident that your device (and your browser) is secure and can be trusted.
If you choose to use this feature, you can do the following:
To login to your account, visit https://www.dwservice.net. You will see the following:
1. Click on one of the Login buttons. (It does not matter which Login button you click on.)
You will see the following:
2. Enter your Username, which is your e-mail address.
3. Click on the Next button.
You will see the following:
4. In the Password field, enter the password for your account.
5. Tick the checkbox in front of trusted device text.
A warning windows appears:
6. To confirm, click on the Yes button.
You will see the following:
7. Click on the Next button.
Afterwards, two things can happen:
- If Two-Factor Authentication is not enabled for your account, you are already logged in to your account.
- If Two-Factor Authentication is enabled for your account, then you must authenticate yourself with a code or a device. After successful authentication, you will be logged in to your account.
The next time you want to log in to your account, you will see the account marked as trusted on the login page:
You just need to click on it, and you will be logged in and your Dashboard will appear:
Remove the mark as trusted
If you think the device (or the web browser) is no more trustworthy, you can remove it. There are two ways to do it:
The other way is to remove it from your Authorized devices list in the My Account section after you sign in to your account:
Login (if the Agent is Running on the remote device)
To login, visit https://www.dwservice.net.
You will see the following:
1. Click on one of the Login buttons. (It does not matter which Login button you click on.)
You will see the following:
2. Enter the Username that was generated by the Agent running on the remote device.
The username is 11 digits, in the following format: xxx-xxx-xxx-xx
3. Click on the Next button.
You will see the following:
4. Enter the Password that was generated by the Agent running on the remote device.
The Password is 4 digits, in the following format: xxxx
5. Once you have read the Privacy Policy and you accept it, please tick the checkbox.
6. Click on the Next button.
The Applications will appear:
