DWService - Docs

After signing into your personal account and selecting Agents, when you create an Agent, the system will generate a code for the Agent, which you will need to enter when installing the Agent.

This Installation code is shown in the following format: 123-456-789

Here is an example of the Installation code:

⚠️ Important: each time you create an agent, the system generates a different code. You can install the created Agent with its own generated code.

Watch our related video on How to install the Agent with installation code:

When installing an Agent with credentials, it is necessary to properly verify the identity of the user. To do this, you will need to provide your username (email address) and the Installation password.

This Installation password must be entered after signing into your personal account, in the Credentials section of My Account.

⚠️ Important: For security reasons, the Installation password must be different from the account password.

Watch our related video on How to install the Agent with credentials:

Credentials at Sign-up:

• Username (e-mail address)
• Password

Credentials at Login:

• Username (e-mail address)
• Password
• If Two-Factor Authentication is enabled, then TOTP (Time-based One-Time Password)

Credentials at Agent installation:

• Username (email address)
• Installation password (password entered in the My Account section)

Watch our tutorial video on How to create an Account:

Watch our tutorial video on How to activate TOTP (2FA):

Watch our tutorial video on How to install the Agent with credentials:

If you have a question or a problem with our service, we have several videos available on our YouTube channel. You are very likely to find the right answer in them.

The videos are available on the DWService YouTube channel: https://www.youtube.com/c/DWService

Our aim with the How to … videos is to give you the most straightforward answers possible about how to use our service.

Please do not hesitate to Subscribe to our channel and leave your comments below the videos. And feel free to share your feedback and what tutorials you would like to see on this channel so that we can answer the questions that arise.

All feedback is welcome at: feedback@dwservice.net

Frequently Asked Questions

We collected the most frequently asked questions into one group.

If you encounter a problem or have a question, please check this section first to see if you can find the answer you need.

The FAQ is available at: https://www.dwservice.net/faq.html

We offer several subscription plans so you can choose easily the one that best suits your needs.

Free account: 6 Mbps maximum bandwidth

The available plans are the following:

• Entry plan: 8 Mbps maximum bandwidth
• Lite plan: 10 Mbps maximum bandwidth
• Basic plan: 14 Mbps maximum bandwidth
• Advanced plan: 20 Mbps maximum bandwidth
• Professional plan: 30 Mbps maximum bandwidth
• Premium plan: 50 Mbps maximum bandwidth

Our subscription site is available here: https://www.dwservice.net/contribute-subscriptions.html

If you choose an Entry, Lite, or Basic plan, your name will appear on our website. In the section below the subscriptions (names without logo): https://www.dwservice.net/contribute-subscriptions.html

If you choose an Advanced, Professional, or Premium plan, your logo with a link to your website, will appear on our site. In the section below the subscriptions (logos): https://www.dwservice.net/contribute-subscriptions.html

Note: Clicking on the logo will open our subscriber’s website.

An internet connection is essential to use our service.

Both sites need an active internet connection. On the remote device, for the agent, and on your side, for the web browser from which you would access the remote device.

Using the Free plan, you can get a maximum speed of 6Mbps.

If your internet connection has a higher bandwidth and you want a better user experience, please consider using one of our subscriptions.

For more information about subscriptions and available plans, please visit https://www.dwservice.net/contribute-subscriptions.html

We use the Blog to publish important news and announcements related to our service.

If you are curious about the posts we have published so far, or would like to read back on what has happened in the past, please visit our blog, which is available here: https://news.dwservice.net/

💡Hint: Our blog is in English, but if you are using a web browser such as Microsoft Edge or Google Chrome, and you are using a language other than English, using right click then selecting Translate from the context menu, the browser will translate the whole page into your language. This can help you to understand the information accurately.

Translations is a form of contribution that allows you to translate our service from English into another language.

Translations allow more and more people to use our service in their own language, thereby increasing the quality of our service and our users/customers satisfaction.

More information about translations is available here: https://www.dwservice.net/contribute-translations.html

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More information about cookies and how we use them can be found in our Cookie Policy, which can be found here: https://www.dwservice.net/cookie-policy.html

💡Hint: If you are using a web browser such as Microsoft Edge or Google Chrome, and you are using a language other than English, using right click then selecting Translate from the context menu, the browser will translate the whole page into your language. This can help you to understand the information accurately.