DWService - Docs

In order to ensure a secured SSL connection, the communication with the agent uses the same port as the browser : TCP 443.

You may experience connectivity issues, especially inside in a company. There are several potential issues.

• You need to set up a proxy for the agent in order to be able to connect to it.
• The company has blocked our IPs within its firewall
• The company has control of all SSL certificates and prevents the agent from validating that certificate

Whenever you start a new session you will benefit from more bandwidth.

This means that if you have several agents set up in you DWService account, you may, for instance, start two sessions in order to access two remote screens at the same time.

In this case, each session will benefit from more bandwith.

To disable ouse and keyboard on shared agent, follow the steps below.

Log in www.dwservice.net, go to Agents

Choose the agent that you want to share, click on the three vertical dots and select New Share.

In the next screen, you can add description if you want.

Then you can choose the permission settings. Uncheck Full Access. Select Screen and Click on the wrench icon

From there you may select the permissions of your choice.

Then proceed with the sharing process as explained here.

To share only a specific folder with read-only mode, follow the steps below.

Log in www.dwservice.net, go to Agents

Choose the agent that you want to share, click on the three vertical dots and select New Share.

In the next screen, you can add description if you want.

Then you can choose the permission settings. Uncheck Full Access. Select Files and Folders and Click on the wrench icon

Click on Add to add the folder(s) of your choice that you want to share.

Enter the name and the path of the folder(s) and uncheck the permissions of your choice.

• Edit
• Download
• Upload

Then proceed with the sharing process as explained here.

If you do not want or cannot install the agent on the machine that you to be able to remote control, you can use the run only option.

You need to choose this option right from the installer.

Open the installer and select Run instead of Install

This will automatically generate a username and a password for you so you can controle the machine. Use those credentials to log in www.dwservice.net

First, create an account on www.dwservice.net

Log in DWService and click on Agents

Click on the “+” button next to the Refresh icon

Next, enter the name of the machine on which you will install the agent in order to remote control it

It will generate a code that you will have to enter during the installation process.

Now you must install the agent on the machine that you want to be able to remote controle. Download the file from this page.

To temporarily disable the agent, simply start the DWAgent application and press the “Disable” button.

Unlike some other remote desktop sotware, DWService does not rely on the RDP protocol. The RDP protocle creates a virtual graphic session which offers, for the remote desktop, the same resolution of local computer.

When accessing a remote desktop through DWService, you will be presented the same resolution as the remote desktop. Therefore to setup a different screen resolution through DWService, you will need to adjust it through the remote desktop settings.

Note that depending on your configuration, if you use a server without a screen you may not be able to adjust it.

You may experience a slow connection for several reasons:

• The bandwidth is low either on your side or on the remote machine.
• You may using old hardware for which DWService has not been fully optimized (though it is a problem we try to address on a regular basis).
• All connections securely go through a Node, a distant server that handle all the traffic. Your remote machine may be located in a place far from a Node.

For more information about Nodes, please visit this page