In order to remove the agent, open the DWAgent interface and click on the uninstall button as shown below.
No, the account is personal, so only one user at a time can be connected to the account. If you need to have agents controlled by more users, you must use Shares.
Example:
Let’s take the case of a company with one server and two users who need control it. We recommend using 3 DWService accounts:
- main@company.com – Use this account to configure, set up and install the agent on the server (and other company PCs) and eventually register a premium subscription with this account.
- user1@company.com
- user2@company.com
main@company.com can share the agent with the other users. Extra bandwith from a premium account will also be shared with the other free accounts.
Read more about sharing and premium subscriptions.
If you have set up 2FA by activating TOTP with an app on your smartphone and then lost access to your smartphone you need to log in with the recovery code that was generated when you first activated TOTP.
If you lost access to this recovery code, we may not recover your account information. You need to create a new account with a different email address.
If you have enabled TOTP and need to switch to a new smartphone, first log in DWService either with :
- Your old smartphone
- The recovery code you received when setting up TOTP with your old smartphone
Go to your account information and disable TOTP
Download on your new smartphone an app TOTP app. Among available applications for iOS or Android, you’ll find FreeOTP, Google Authenticator (Android – iOS), Microsoft Authenticator or Authy. This is a non-exhaustive list ; you can find other similar apps in the Apple App Store or in the Google Play Store.
Reset TOTP on your new smartphone by following the normal steps as explained here. It will generate a new recovery code that you MUST keep.
In order to configure a proxy open the agent and click on Configure
Choose the second option, Configure a proxy
Choose the type of proxy you want to set up.
Here is how Wikipedia explains the difference between a HTTP and a SOCKS proxy.
SOCKS
If Bill, or any client for that matter, wishes to communicate with Chris over the internet, but a firewall between them exists on his network, where Bill is not authorized to communicate with Chris directly. So, Bill connects to the SOCKS proxy on his network, informing it about the connection he wishes to make to Chris; the SOCKS proxy opens a connection through the firewall and facilitates the communication between Bill and Chris.HTTP
Bill wishes to download a web page from Jane, who runs a web server. Bill cannot directly connect to Jane’s server, as a firewall has been put in place on his network. In order to communicate with the server, Bill connects to his network’s HTTP proxy. His web browser communicates with the proxy in exactly the same way that it would directly with Jane’s server if that were possible; that is, it sends a standard HTTP request header. The HTTP proxy connects to Jane’s server, and then transmits back to Bill any data that Jane’s server returns.
Enter your proxy information on the next screen
In order to ensure a secured SSL connection, the communication with the agent uses the same port as the browser : TCP 443.
You may experience connectivity issues, especially inside in a company. There are several potential issues.
- You need to set up a proxy for the agent in order to be able to connect to it.
- The company has blocked our IPs within its firewall
- The company has control of all SSL certificates and prevents the agent from validating that certificate
Whenever you start a new session you will benefit from more bandwidth.
This means that if you have several agents set up in you DWService account, you may, for instance, start two sessions in order to access two remote screens at the same time.
In this case, each session will benefit from more bandwith.
To disable ouse and keyboard on shared agent, follow the steps below.
Log in www.dwservice.net, go to Agents
Choose the agent that you want to share, click on the three vertical dots and select New Share.
In the next screen, you can add description if you want.
Then you can choose the permission settings. Uncheck Full Access. Select Screen and Click on the wrench icon
From there you may select the permissions of your choice.
Then proceed with the sharing process as explained here.
To share only a specific folder with read-only mode, follow the steps below.
Log in www.dwservice.net, go to Agents
Choose the agent that you want to share, click on the three vertical dots and select New Share.
In the next screen, you can add description if you want.
Then you can choose the permission settings. Uncheck Full Access. Select Files and Folders and Click on the wrench icon
Click on Add to add the folder(s) of your choice that you want to share.
Enter the name and the path of the folder(s) and uncheck the permissions of your choice.
- Edit
- Download
- Upload
Then proceed with the sharing process as explained here.