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How do I share an agent?

You may share an agent – and therefore give someone else – access to a remote machineΒ  that you manage. This option is often used by small support companies with a central premium account.

Log in www.dwservice.net, go to Agents

Choose the agent that you want to share, click on the three vertical dots and select New Share.

In the next screen, you can add description if you want.

Then you can choose the permission settings. if you want to share full access to the agent let the Full Access option checked.

Now you will be presented with sharing methods. For the sake of this example, we’ll take the most common one : a login option. So check Login Enable and type the password of your choice.

You may after configure the validity of this shared agent. By default, we’ll let the value always.

Finally, we will generate for you an ID.

Therefore, someone else will be able to access this shared agent by ogin in www.dwservice.net by using that ID and the password that you previously chose.