Proxy

A proxy server is a server application that acts as an intermediary between a client requesting a resource and the server providing that resource.

If you use a proxy to access the Internet, you must also configure the Agent to access the Internet.

The procedure for setting up the proxy can be found here: Configure Proxy

Watch our tutorial video on How to configure the Agent:

Configuration

Once you have started the configuration process by clicking on the Configure button, the following window will appear:

Explanation of the window that appears:

  1. Configure agent → The settings for the Agent can be accessed here.
  2. Configure proxy → The settings for the Proxy can be accessed here.
  3. Configure monitor → The settings for the Monitor can be accessed here.
  4. Next button → After selecting from the menu, this button is used to continue.
  5. Close button → This button is used to exit the configuration (after a confirmation question).

Watch our tutorial video on How to configure the Agent:

Configure

Configuration is used to configure the Agent installed on the device you want to control.

Configuration can be performed in two ways:

    • Right-click on the Monitor icon in the taskbar to display the local menu, which includes the Configure menu item. Selecting this will launch Configuration.
    • After opening the Monitor, click on the Configure button.

Configuration can be applied to the following settings:

  • Configure Agent
    • Change installation code
    • Configure password
      • Set Agent password
      • Remove Agent password
    • Disable agent (if it is enabled) / Enable agent (if it is disabled)
  • Configure Proxy
  • Configure Monitor

Watch our tutorial video about How to configure the Agent:

Unique password

⚠️ Whenever possible, use unique passwords that you don’t use elsewhere.

Password reuse is a big threat in today’s world. Many attacks rely on users using the same password for multiple services. Thus, if one is hacked, stolen, spoofed and successfully accessed, the other places where you use the same password are also at risk.

Don’t take the risk, use a unique password.

And even better, if your password is not only unique, but strong.

If you use many unique and strong passwords and need help remembering them, possibly consider using a password manager application. There are many such applications (even free ones) that can help you manage your passwords.

Using a unique password can reduce the chances of your personal and private data being accessed and stolen.

If you think your password is not unique and strong enough, watch our video on how to change it to a more secure one.

DWAgent – Monitor

After the Agent is installed, DWAgent – Monitor runs in the background and monitors the connection and indicates the connection status.

⚠️ Note: there is no setting in our service to hide this icon.

The Monitor icon can be one of the following (indicating the status):

  • Green icon ⇒ Online ⇒ The agent has an active connection to our system. The Agent is connected to our system via the Internet connection, which is working properly. In this case, the connection to the Agent is possible.
  • Grey icon ⇒ Offline ⇒ The Agent connection to the system is not active. It means that there is a problem with the network or the Internet connection that prevents the Agent from connecting to our system. Connection to the Agent is not possible until the problem is resolved, and the icon turns green.
  • Yellow icon ⇒ Updating ⇒ Agent is updating the connection. Normally it takes a very short time. A few seconds max. After that the icon should turn green.
  • Yellow icon with exclamation mark ⇒ Warning ⇒ Shows a warning: No service.
  • Orange icon ⇒ Disabled ⇒ The Agent has been disabled, using the account. It is then not possible to connect to the Agent.
  • Red icon ⇒ Disabled ⇒ The Agent has been disabled, using the Monitor. It is then not possible to connect to the Agent.

The following window appears when you open the Monitor:

  1. Agent’s name, or if the Agent is in a group, Group name – Agent’s name
  2. Status ⇒ Agent Status (Online, Offline, Updating, Disabled)
  3. Current activities ⇒ List of current activities. For example, this is where you see if someone is connected and using the Shell application.
  4. Disable button ⇒ Use this button to disable the Agent.
  5. Configure button ⇒ Use this button to start the configuration of the Agent.
  6. Uninstall button ⇒ Use this button to start the process of uninstalling the Agent.
  7. Yes ⇒ Here you can enable Unattended Access.
  8. No ⇒ Here you can disable Unattended Access.

Related articles:

Watch our tutorial video on How to configure the Agent:

Install the Agent

After downloading and opening the Agent file (DWAgent), you have the option to choose between Run and Install.

  1. Select the Install option.
  2. Click on the Next button.

If you choose to Install the Agent, you can also choose from 2 different installation options during the installation. Whichever you prefer.

The two modes of the installation are:

    • Install the Agent with code.
    • Install the Agent with credentials.

If you choose the Install Agent with code option, you must first create an Agent in the Agents section of the Dashboard. This process will generate an Installation Code for you.

If you choose the Install Agent with credentials option, you do not need to create An Agent beforehand, but you do need to have an Installation password set (Dashboard → My Account → Credentials → Installation password).

 

Related articles: Agents, Agent, Installation Code, Installation password, Credentials

Watch our tutorial video on How to install the Agent with code:

Watch our tutorial video on How to install the Agent with credentials:

QR Code

A QR Code is a two-dimensional barcode.

It looks like this:

To use a QR Code, you need a mobile device with a camera and QR Code reader software.

In our system you can find QR Codes in two places:

  • When you turn on TOTP.
  • When downloading the Client program.

Watch our tutorial video on How to activate TOTP (2FA):

Watch our tutorial video on How to enable 2FA without QR Code:

Run the Agent

Running the Agent allows you to access the device without installing the agent.

After downloading the Agent, open the file.

Once started, you will be able to choose what you want. Install the Agent on the device or Run it without installing it.

  1. Select the Run option
  2. Click on the Next button

The following window will appear:

  1. https://www.dwservice.net → To connect to the agent, this web page must be opened.
  2. User → Enter this username on the Login page.
  3. Password → Enter this password on the Login page.
  4. Current activities → Current activities are displayed in this section. For example, someone is connected and using the Shell application.
  5. Unattended Access – Yes → Unattended Access is enabled.
  6. Unattended Access -No → Unattended Access is disabled.
  7. Close button → Terminates the session and closes the window.

Related articles: Agent, Unattended Access

Watch our tutorial video on How to Run the Agent:

Watch our tutorial video on How to Run the Agent using the Unattended Access:

Unattended Access

Unattended access gives you the possibility to connect to the Agent without remote acceptance.

✅ If Unattended Access is enabled, the connection does not need to be confirmed.

Enabled Unattended Access is useful in the following cases:

  • On your own device, which you use only yourself. This allows you to freely connect to your own device.
  • On a device where there is no user next to it to accept the join request. For example, on a server.

❌ If Unattended Access is disabled, the connection to the Agent must be confirmed. If the connection is denied, the connection is not established. This setting allows you to decide whether a specific user can connect to the device.

Disabled Unattended access is useful in the following case:

  • On a device that you are actively using and do not want to be disturbed.
  • To enhance security. It gives you an additional option to accept or reject the connection.

Unattended access is available not only for the installed Agent, but also if you just Run the Agent (without installation). As shown in the screenshot below:

  1. Yes → Unattended Access is enabled.
  2. No → Unattended Access is disabled.

Related Articles:

Watch our tutorial video on How to use Unattended Access:

Watch our tutorial video on How to run the Agent using the Unattended Access function:

Overview (Resources)

The Overview section provides useful information about the remote system.

When you are connected to the Agent, applications will appear:

After selecting Resources, you can access Overview from the menu on the left (1):

After selecting Overview, the following is displayed:

a. Overview → The currently selected menu item.

b. Information → Basic information about the remote device (Operating System, Processor, Architecture, Device Name)

c. Performance → Displays the processor and memory usage.

d. Disks and Partitions → Displays the status of the storage in the device. Disk space Used/Free.

Related articles: Resources application, Tasks, Services