In case you choose this installation method, you should follow our next guide, step-by-step.
1. Login to your account.
Your Dashboard appears:
2. Select Agents.
After selecting Agents, this will be displayed:
3. From the menu on the left, select the All.
4. Click the + (Plus) sign.
The following window will appear:
5. The selection of Group is optional.
- If you do not want to add the agent to a group, simply leave this field blank.
- If you want to add the Agent to a group, select the desired group from the drop-down menu. If there is no Group in the drop-down menu that suits you, you can create a new Group by selecting Groups in the Dashboard. For more details, click here: Groups.
6. Give a Name to the Agent you want to create.
7. Optionally, you can provide a Description of the Agent, which will help you to identify the Agent later.
8. To create the Agent, click on the Confirm button.
After the window closes, you will see this:
As you can see in the image above, the created Agent is displayed, which contains a generated Installation code. Each time you create an Agent, the system will generate such a code (consisting of numbers) for you. You must use this code during the Agent installation process.
After successfully creating the Agent, let’s see how to install the Agent.
Download the Agent installer for your device from our download page (https://www.dwservice.net/download.html).
Open the folder where you downloaded the Agent. By default, the Downloads folder.
9. dwa
Another window appears on the screen:
10.
11. Click on the Open button.
A wizard will be launched to guide you through the installation.
12. From the options, select Install.
13. Click on the Next button.
A confirmation window will appear:
14. Enter the password of your MacOS.
15. Click on the OK button.
The Agent files are copied, installed, started.
The next page of the wizard is displayed:
16. From the two installation modes, select the Enter the installation code option.
17. Click on the Next button.
The next page of the wizard is displayed:
18. In this field, enter your Installation code. This is the code that the system previously generated for you when you created the Agent.
19. Click on the Next button.
The next page of the wizard is displayed:
As you can see, the Agent has been successfully installed.
20. Click on the Close button to close the wizard.
Once the installation is complete, you will also need to grant permissions to use the Agent. You can do this as follows:
21. Click on the Apple button in the top left corner of your screen.
22. Select System Settings…
The System settings window appears:
23. From the menu on the left, select Privacy & Security.
24. From the menu on the right, select Accessibility.
You will see the following window:
25. Click on the + (Plus) button.
A password prompt window will appear:
26. Enter your MacOS password.
27. Click on the Modify Settings button.
The following window will appear:
Select where the Agent is located (/Library/DWAgent/native/DWAgentSvc.app):
28. Select your Mac device.
29. Select the drive.
30. Select the Library folder.
31. Select the DWAgent folder.
32. Select native folder.
33. select the DWAgentSvc.app file.
34. Click on the Open button.
You will see the following window:
35. Click on the Back button.
The System settings window appears again:
36. Select the Screen & System Audio Recording option.
This will be displayed:
37. Click on the + (Plus) button.
The following window will appear:
Select where the Agent is located (/Library/DWAgent/native/DWAgentSvc.app):
38. Select your Mac device.
39. Select the drive.
40. Select the Library folder.
41. Select the DWAgent folder.
42. Select native folder.
43. Select the DWAgentSvc.app file.
44. Click on the Open button.
You will see the following window:
You can close the System settings window.
45. Click on the Monitor icon to show the DWAgent – Monitor window.
The DWAgent – Monitor window will appear:
In the image above you can see that the Agent is active and Online. From now on it is possible to connect to this Agent.
Now let’s go back to the account where you can see the Agent you created:
46. Select All from the menu on the left.
✅ The Agent is available and ready to use.
47. You can connect to the Agent by clicking on it.
Note: If you also need the remote audio function, you will need additional setup to use it. Our documentation, which guides you step-by-step through the setup process, is available here: How to set up remote audio on a remote macOS
This brings us successfully to the end of the installation process.
Use our service with maximum satisfaction. 😀