🥶 Remote control freezing in case of AVG/Avira antivirus protection.

We are aware that in case the remote device is protected by AVG or Avira products, the remote control may freeze.
To avoid this problem, we have published an updated installer for the Agent.

➡️ The following is what you need to do:

1. From the remote device, uninstall the Agent.

2. Download the latest installer from our download site: DWService – Download

3. Use the latest installer to install the Agent.

✅ Once the Agent is reinstalled, the remote control will not freeze.

➡️ Alternatively, or in case you are experiencing this problem with many of your Agents, you can do the following:

1. Use a script file to remove the Agent from the remote device. The commands to use to completely remove the Agent are available in our documentation:

• • 🗑️ How do I manually remove the agent on a Windows? – DWService – Docs
  • 🗑️ How do I manually remove the agent on a Linux? – DWService – Docs
  • 🗑️ How do I manually remove the agent on a MacOS? – DWService – Docs

2. Download the latest installer from our download site: DWService – Download

3. Use the silent installation feature to install the Agent. 

📖 You can read about the silent installation feature here: How do I install the agent silently? – DWService – Docs

✅ Once the Agent is reinstalled, the remote control will not freeze.