How can I request an invoice?

ℹ️ Subscriptions and invoicing are handled by our reseller partner. You can read more about our partner here: Paddle – The complete payments, tax, and subscriptions solution for SaaS

You will receive a receipt or invoice by email on a regular basis (monthly or yearly) until you cancel your subscription. The invoice you receive from help@paddle.com should be in your inbox.

⚠️ Note: It may happen that your mail system is handling our mail as spam. Therefore, if you cannot find the email in your inbox, please check your Spam/Junk and any other folders in your mailbox as well.

➡️ Depending on the situation, you have different possibilities to request an invoice:

1. If you do not already have a subscription.
2. If you have already subscribed to our service – via your receipt.
3. If you have already subscribed to our service – via the support site of our reseller partner.

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1. If you do not already have a subscription.

During the subscription process, once you have entered your email address, selected your country, and clicked on the Continue button, the following window will appear:

1. Click on the Add VAT number text.

You will see the following form:

2. Enter the VAT number. (required)
3. Enter the Company name. (required)
4. Enter the Street name. (required)

Scroll a bit to see the rest of the form:

5. Enter the Town/City name. (required)
6. Enter the State/County name. (required)
7. Click on the Add VAT number button.

▶️ Our tutorial video showing the process is available on our YouTube channel: DWService – How to subscribe (if you decide to) – YouTube

The video will show you where and how to provide your invoicing information.

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2. If you have already subscribed to our service – via your receipt.

You received a receipt via email that includes a “View Receipt” button:

1. Click on the View Receipt button.

Your receipt opens, which looks like this:

2. Click on the Add address & VAT Number text.

A window will open where you can enter your invoicing details:

3. Tick the checkbox (This is a business purchase).
4. Enter your full name. (optional).
5. Enter your VAT Number. (required)
6. Enter your company name. (required)
7. Enter street address, building, etc. (required)
8. Enter city. (required)
9. Enter state or county (optional)
10. Enter postcode. (required)
11. Click on the Save button.

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3. If you have already subscribed to our service – via the support site of our reseller partner.

ℹ️ Our subscriptions and invoicing are handled by our reseller partner (Paddle – The complete payments, tax, and subscriptions solution for SaaS), so you should contact them in this case. You can do this as follows:

➡️ Go to support website of our reseller partner: Paddle.net

1. Click on the Look up my purchase button.

You will see the following window:

2. Enter your e-mail address.
3. Tick the “Verify you are human” checkbox.
4. Click on the Locate my purchase button.

You will see the following:

Check your mailbox. You will receive an email to your email address:

5. Click on the Verify and show purchases button.

A web page will open with the details of your subscription:

6.  Click on the “Get Help” button.

A chat window will appear:

 

7. At the bottom of the chat window, you can request update details or request invoice.

➡️ In case you encounter any problems during the process, please contact us at support@dwservice.net with the details of your problem.