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  10. ⚠️ Error: Failed to load the Application. Check your network connection or try clearing your cache.

⚠️ Error: Failed to load the Application. Check your network connection or try clearing your cache.

This is a general error message, which can be caused by several problems.
Typically, there are two situations in which this error message may appear:

When logging into your account

Here are ways to find out what is causing the error message in this case:

  • Make sure your browser is up to date.
  • Use a different web browser. For example: Safari (in case of mac devices), Microsoft Edge, Google Chrome, Mozilla Firefox, Brave, etc. Check if the problem occurs with another web browser as well.
  • If your web browser has extensions, please temporarily disable all of them. If there are no errors without extensions, enable them one by one. This way you can find out which extension is causing the problem.
  • Clear the cache of your web browser, restart the browser and check if it works properly.
  • If you are using Edge, Chrome, Firefox, etc. and the problem occurs, use the F12 function key to open DevTools. In the window that opens, select the Console tab. Check for errors (if any).
  • If you are using a Safari browser and the problem appears, from the Develop menu, select Show Web Inspector and then the Console tab in the window that appears.
    In case you do not have a Develop menu in your Safari browser, proceed as follows:

1. Select Safari.
2. Select Settings…

The following window will open:

3. Select Advanced.
4. Tick the checkbox before the Show features for web developers.

5. Select Develop.
6. Select Show Web Inspector.

7. Select Console tab.
Check for errors (if any).

  • If you have an Android device, try using our Client for Android. More info about it: Client – DWService – Docs
  • In case you have any Antivirus/Firewall protections, please disable them temporally. Check that it works properly.
  • Test your Internet connection. With Internet connections, it is not just speed that matters, but also quality. The quality of your internet connection is affected by several factors:
    • Download speed – the faster the better
    • Upload speed – the faster the better
    • Latency (Ping) – the lower the better
    • Jitter – the lower the better
    • Packet loss – the lower the better (0 is best)

There are several tools on the internet to test the quality of your internet connection. A few examples:

  • If you use Wi-Fi, check the strength and quality of your Wi-Fi signal.
  • If you have network devices (modem, router, switch, etc.), reboot them.
  • If you have the possibility, try to use a different internet connection (for example a mobile internet).

If you need further help finding the problem, please feel free to contact us at support@dwservice.net. We will do our best to help you find a solution.

When connecting to an Agent

Here are ways to find out what is causing the error message in this case:

  • The Agent contains a log file that records events related to the Agent. The log file is a plain text file that can be opened with any Text Editor. If the Agent is installed using the default path, the log file is as follows:
    • Windows ⇒ C:\Program Files\DWAgent\dwagent.log
    • Linux ⇒ /usr/share/dwagent/dwagent.log
    • macOS ⇒ /Library/DWAgent/dwagent.log

Open the log file and check for errors (if any).

If your problem persists and you can’t find a solution, please contact us on our support contact (support@dwservice.net) and let us know the details of your problem. For example (operating system version, web browser version, any error messages, etc).
Thank you in advance for your cooperation.