âĄī¸ You can check the following to find the cause of your problem:
- This is a plain text file that can be opened with any text editor (even remotely). If the Agent is installed in the default location, the log file is the following:
- Windows â C:\Program Files\DWAgent\dwagent.log
- Linux â /usr/share/dwagent/dwagent.log
- macOS â /Library/DWAgent/dwagent.log
Open the log file and check for errors (if any).
- related the DWAgent and Python
- If the remote device is running Linux operating system, you can check for other errors by running the dmesg command. Execute the dmesg command in a Terminal window:
-
- To display errors related to dwagent, enter this command:
sudo dmesg | grep dwagent
- To display errors related to dwagent, enter this command:
-
- To display errors related to python, enter this command:
sudo dmesg | grep python
- To display errors related to python, enter this command:
- macOS Console and check for error messages related to the DWAgent or Python. pen the
- For example: Microsoft Edge, Google Chrome, Mozilla Firefox, Brave, Opera, etc. Check if it works properly with another browser.
- web If it works without extensions, enable them one by one. This way you can find out which extensions are causing the problem.
- Clear the cache of your web browser, restart the browser and check if it works properly.
- If you have an Android device, you can also use our Client for Android to control your remote device.
- If there is no monitor connected to the remote device (i.e. the remote device is a headless device), we suggest that you also have a look at this documentation: đĨī¸â Set up a device without a monitor (headless) â DWService â Docs
âĄī¸ If your problem persists, please share your recent experiences and the details of your problem with us at support@dwservice.net. Among other things, please share the following with us:
- Type and version of the operating systems.
- The version of the web browser.
- Version of the antivirus/firewall protection (if any).
- Error messages in the log file (if any).
- Agent-related error messages in the operating system (if any).
- Whether there is a monitor connected to the remote device.
We will do our best to help you further.